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xfinity box stuck on welcome screen


And reset countless times. It will not move past that. do ou have another set top box that is working?

It gets stuck on a picture, almost like the HDMI signal is not working between the DVRand the TV. I've restarted it and also allowed the automated support to restart it. Bienvenue.” No signal cable : Comcast: 0: May … Has anyone else had this issue? It will not move past that. Get home from work, turn on the TV in my office, and its stuck at the Welcome. One of my X1 boxes is stuck on "Welcome. Nothing changes.

Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. However, the next day when I turned it on the welcome screen was the only thing that was displayed. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. I've rechecked all cables. As stated above, my cable box has been stuck on the screen "Welcome, Connection to your enterntainment experience" with the three dots for about an hour. And reset countless times. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Thread starter Similar threads Forum Replies Date; J: X1 box stuck on “Welcome. I've rechecked all cables. It's been this way for hours. New Post - Tech Support. Select your TV or Receiver Brand and Model and follow the steps,. Please help "tv stuck on welcome screen," is about XFinity-Comcast Television. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. What are my other options? Bienvenue." I am having a problem with my Xfinity X one DVR. Absence of Graphics, Closed Captions, or Program Guides on the TV Screen.

Connecting to your entertainment experience" then there are three dots that look like it is doing something but it just stays on this screen. Buy Now Go beyond the cable box with the one device for all your live. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Changed out the HDMI and coax cables and let it run again after letting the 4k Box sit unattached for a few minutes. Came back 15 minutes later and was still at the welcome screen. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". "Stuck on welcome screen, new X1 boxes," is about XFinity-Comcast Television. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.)

It's obviously not an HDMI issue, because the guide , DVR, and on-demand screens all work, as well as the Netflix app. No matter what I do it is stuck on the screen that says "Welcome.

Will they send me another box to try?
"Stuck on welcome screen, new X1 boxes," is about XFinity-Comcast Television. Why are there are no support options that allow me to speak or chat with an agent? I read a solution on here to unplug box and tv and it is still stuck on the welcome screen! It will not move past that. Connecting to your entertainment experience" then there are three dots that look like it is doing something but it just stays on this screen. Thread starter Similar threads Forum Replies Date; J: XI5 wireless box require … is this an already in use set top box or an additional set top box you are installing? Re: Stuck on welcome screen, new X1 boxes. I even watched it a bit this morning. I have a dead X1 box and can't do anything about it. I have unplugged both the Flex and the TV, waited and plugged back in and the same thing happens. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a … or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Absence of Graphics, Closed Captions, or Program Guides on the TV Screen. They said I would need to return the box to an Xfinity store and found the closest one that was still open (the 2 closest are temporarily closed). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No matter what I do it is stuck on the screen that says "Welcome. Afterward, it asks if I want to speak with an agent but then tells me I can't because of technical issues. Buy Now Go beyond the cable box with the one device for all your live. For other news regarding Xi5 Box stuck on "Welcome" Screen, and XFinity - Comcast Television, see our recommended stories below. I have replace this DVR with a new one from Comcast, and the new device is having the exact same issue.

Xfinity Flex box is only showing welcome screen.
Post reply Preview. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. stuck in traffic & meetings, singing Pina Colada song. No support option allows me to speak with agent, Re: X1 box stuck on "Welcome. I'm stuck on welcome...connecting to your entertainment experience for the two new X1 boxes I purchased today. Name. The main X1 box and another in the house still work. Xfinity For full functionality of this site it is necessary to enable JavaScript. I returned the box for a new one at the Xfinity store and it's working now. I returned the box for a new one at the Xfinity store and it's working now. stuck in traffic & meetings, singing Pina Colada song. I even watched it a bit this morning. Bienvenido. Bienvenido, Bievenue.

Also, which model of box do you have? Been through the whole unplug the power, check the cables, send a signal business and nothing has changed. Name. No support option allows me to speak. I contacted Comcast and of course they sent a refresh and pretty much guaranteed me that the problem is resolved that I won't have anymore problems. After reconnected, I came back to another welcome screen 10 minutes later.

This is not the main tv but a 2nd one. For other news regarding tv stuck on welcome screen, and XFinity - Comcast Television, see our recommended stories below. It gets stuck on a picture, almost like the HDMI signal is not working between the DVRand the TV. Bienvenue." I'm stuck on welcome...connecting to your entertainment experience for the two new X1 boxes I purchased today. X1 box stuck on "Welcome.

I don't want to make an appointment, because I do not want a tech coming into my home right now.

Bienvenido, Bievenue.

Hi @valkaz, Is the box still frozen? It's been this way for hours. Get home from work, turn on the TV in my office, and its stuck at the Welcome.

Bienvenido. Got our Xfinity installed yesterday, Guy was great, and everything worked last night. Bienvenido. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Select your TV or Receiver Brand and Model and follow the steps,. The longer this stays out, the less likely I am to renew service. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our recommended stories below. Really don't want to wait a week for the tech to come out so any help is appreciated! How do I contact and speak with someone live? Reply. working internet connection? Learn how to restart your Xfinity X1 TV box as well as how the guide, settings and recordings will be impacted. Nothing changes. Nothing changes.

Whatever I select will start to play and I can hear the program, but the image stay stuck on the same screen as you can see the video.

Bienvenue." I have unplugged both the Flex and the TV, waited and plugged back in and the same thing happens. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Reply. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link.

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