xfinity flex box stuck on welcome screen

Chat with online CSR told me to power cycle the remote box. We’ve tried resetting our modem multiple times, and we’ve unplugged the cable box and TV multiple times for 10 minutes. "Flex stuck at Welcome screen?," is about XFinity-Comcast Television. It's also my understanding that the Arris doesn't address bufferbloat. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen.

When the “Welcome” screen appeared, I connected the cable. By using our Services or clicking I agree, you agree to our use of cookies.

The welcome screen comes up and after a few minutes goes dark, and the process starts again. Hmmmm. I notice that the AX014ANC appears to be in a reboot loop that takes a couple of minutes. Press J to jump to the feed. It was stuck like that for several hours, i did reboot it few times. An outline of important steps of the activation process for the Xfinity X1. Thanks. Xfinity Flex Frequently Asked Questions So uncrew and tighten the one that comes out of the floor? This leads me to believe the Flex box is not joining my local network to begin with, so I can't even ping it, let alone connect it to the Internet.

for a wired Ethernet network that runs throughout my house. Were you able to get this issue fixed with the provided information? I f you have it hard wired to your wifi router, then try setting the WPS on the router and the Flex box at the same time. You should connect the Red/White audio outputs on the cable box to the Red/White audio inputs (Aux. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Xfinity Flex box is only showing welcome screen. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Flex box worked fine when the installer first configured it to connect via WiFi to the Xfinity-supplied Gateway. was the set top box just moved (perhaps coax on wrong port on the set top box)? Learn how to activate Xfinity Flex. It finished booting correctly and everything was working. The tv upstairs is working fine, I just checked.

Did not get any instruction regarding entering 987 (or whatever that code was). So I should unscrew and re tighten the cable that comes out of my floor, which is the cable line, and re tighten it? So Flex works with an Xfinity gateway in bridge mode? I checked outages and nothing in my area.
However, the next day when I turned it on the welcome screen was the only thing that was displayed. I'm having a similar problem. I actually ended up with just a permenent blue screen from the comcast box through HDMI, even after buying brand new "high speed cables" (the second time I've done this). Some TVs require some setup or using certain hdmi ports to accept the best resolution. If you have questions about your services, we're here to answer them. I'm trying to set up my Flex box and it's stuck on the screen that says "Welcome. After a day or so i started it again, and then it made past that screen.

Comcast’s gateway would have be to rented and not in bridge mode to use Flex, https://www.xfinity.com/support/articles/xfinity-flex-overview. Bienvenue."

Does anyone know how to fix this? Just give me a way to disable DHCP and put cake on it. Thanks for your suggestion. Please help, I am having the same problem. did it ever work?

After reconnected, I came back to another welcome screen 10 minutes later. The remote box was now responding to the remote. Thanks. I've unhooked everything except for the roku and cable box.

This is the code for a system reboot. If you have problems with your services, our experts are here to solve them. ), https://www.bufferbloat.net/projects/codel/wiki/Cake/. Any suggestions for troubleshooting would be much appreciated. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you so so much for your time and assistance. The Flex box "sees" my AP SSID, but it still fails to connect to the Internet, and its MAC address still does not show up in my AP's network map (like all my other wireless devices do). I have since purchased a Motorola MB8600 cable modem to replace the Xfinity Gateway. Changed out the HDMI and coax cables and let it run again after letting the 4k Box sit unattached for a few minutes. I also disconnected the power on all my other Comcast TV boxes. I currently provide my own - 3310730 Ok. Had this problem come up yesterday. That didn't do the trick. I let it sit for approx 10min, tried resetting the box by unplugging and letting it sit, then tried holding the power button. Xfinity Flex Frequently Asked Questions Bienvenido. No matter what I do it is stuck on the screen that says "Welcome. In the end, I just ran the cable through coax for an inferior picture. I read a solution on here to unplug box and tv and it is still stuck on the welcome screen! You can also reset your Xfinity television boxes via My Account and the Xfinity My Account (see below). It's much better at sharing your connection than buying more bandwidth. Our community is your official source on Reddit for help with Xfinity services. Happened to metoo.

BTW, I also tried to connect the Flex box via WiFi to my in-home Access Point, but I got no further than I did with the wired Ethernet conection. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I found that my wall connection wasn't completely seated. Had a refresh signal sent. Hello. I got my new Flex box for my new apartment and got all set up and even started watching a movie with it. Yes, the Flex box had been working with the Xfinity Gateway (i.e., WiFi Router/Cable Modem combination). Sometimes reseating the coax helps; did you try that? Juniper Networks provides high-performance networking & cybersecurity solutions to service providers, enterprise companies & public sector organizations. Unplug for a minute, plug in,when it starts looking to connect, press the WPS button, then run to the router and press it's WPS button.. Like I said, only way I got mine to connect..  Good Luck. Sounds like a connectivity issues bw the flex device and your owned modem. I have the MB8600 feeding a Gigabit Ethernet router, which provides DHCP, NAT, etc.

Xfinity Flex stuck on Welcome Connecting to your entertainment experience, Re: Xfinity Flex stuck on Welcome Connecting to your entertainment experience. Hulu video is available on network enabled smart TVs en Bluray dvd players, TiVo, computers, gaming consoles (including Wii, Playstation 3 … Really appreciated. Nothing works. I'm trying to set up my Flex box and it's stuck on the screen that says "Welcome. Xfinity Flex Activation Process Overview. Or, for the most part you can use the apps on the X1 instead of the roku. This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. is there an amp that may have lost power? Restart from the Xfinity My Account App. When I check my local network map, using my router's management GUI, the Flex box MAC address does not appear in the list of connected devices. https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box, Review the common solutions to make sure these issues aren’t affecting your service, and press, Open the Xfinity My Account app (available for. Requested via xfinity account app. You can not use Flex with your own modem/router. More on cake here. Came back 15 minutes later and was still at the welcome screen. So - If this happens to you, give a power cycle to the Main box! Was told to exchange the box which I did. I currently provide my own modem/router--is this the issue? What's Xfinity Flex? When I got up this morning, the cable stream was nothing but a blue screen.

So I rebooted the box. unplug the X1 box and leave it unplugged for at least 15 minutes and then plug it back in. Additional information about resetting your television can be found here: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. I got my new Flex box for my new apartment and got all set up and even started watching a movie with it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ok so if my power box is in the living room and my small cable box is in the family room how do I do that? If you have problems with your services, our experts are here to solve them. I then repowered each of the other Comcast TV boxes and they worked. https://www.xfinity.com/support/status-map/. bssnntt -- Thank you for reaching out to us on the Xfinity Forums. Last night my tv screen said there was a problem and to check connections. Still no dice. I power cycled the main box then the remote box. Bienvenido. Bienvenue." So hopefully that’s not the issue. When I got up this morning, the cable stream was nothing but a blue screen. Xfinity Flex Stuck On Welcome Screen. Cookies help us deliver our Services. Just seems to be some kind of incompatability between Roku, the Samsung TV and running cable through coax. is the flex box an Xi5 or Xi6 wireless? I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I couldn't get that to work. I'm trying to set up my Flex box and it's stuck on the screen that says "Welcome. So I run my Arris in bridge mode and use a ZyXEL running OpenWRT that provides the "cake" fair queuing algorithm to prevent lag and latency. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. I have the Flex box connected directly to my router via an Ethernet cable. Now I managed to get past the "welcome" screen, but I have just a permanent blue screen that remains no matter what I do. It just doesn't seem to like having an "always on" cable box hooked up through HDMI or else I start getting "HDCP 2.2" errors on the roku each morning after shutting down the TV.

Bienvenido, Bievenue. The Xfinity Flex streaming box and remote is aimed at Comcast’s internet-only subscribers who want to watch video on the big screen. Manually entering my WiFi SSID and password doesn't work either.
Learn more about basic self installation troubleshooting. TV screen stuck on Welcome connecting to your entertainment experience, Re: TV screen stuck on Welcome connecting to your entertainment experience, Thank you very much it’s working fine now, Try resetting both, you may have to swap the second one, Do you have anything else attached to the tv that might cause the error? That didn't do the trick. Xfinity For full functionality of this site it is necessary to enable JavaScript. You can also do a System Refresh for all boxes at once. I did that and now it is stuck on the welcome screen! Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. unplug the cable box and the TV for 30+ seconds.

Bienvenue." Learn more about basic self installation troubleshooting. How do I order the box? I tried all coax connections. Hello Louisedagostino, thank you for creating a post and sharing your resolution with us here. Get home from work, turn on the TV in my office, and its stuck at the Welcome. So I rebooted the box.

New Post - Tech Support. Have a good day. You could probably get an HDMI switch to select between the roku and X1 box on the same TV port. We just upgraded to an X1 from a basic box.

Basic Self Installation Troubleshooting Chat with online CSR told me to power cycle the remote box. I am glad that the information (Rustyben) provided fixed your issue, feel free to reach back out to us here if you need anything else. I had to do this with my Flex when it arrived a few days ago.

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